DXP Transform is a hands-on executive program in AI-driven digital experience transformation. Designed to empower leaders to rethink customer engagement, streamline operations, and embed intelligence into every touchpoint, while controlling costs, accelerating delivery, and managing risk.
Master Digital Transformation That Actually Works
Develop a clear, actionable plan for AI-driven customer experience transformation.
Test and validate concepts in our secure sandbox before full implementation.
Master governance frameworks for privacy, security, and compliance.
Earn your Executive Certificate plus continued access to expert guidance.
”By aligning vision, culture, and agile execution, organizations can boost customer satisfaction by over 25% and slash time-to-market for new digital features by up to 30%.
Mckinsey “Experience-led growth: A new way to create value”, 2023.
Adapt, learn, and improve your customer digital experience
Today’s customers expect intelligent, personalized experiences at every touchpoint. DXP Transform fixes this by teaching leaders how to create truly intelligent customer experiences that adapt, learn, and improve over time.
- Analyze customer interactions to identify where AI can create the biggest impact.
- Test AI-enhanced experiences with real data in our secure environment.
- Implement governance frameworks that protect privacy while enabling innovation.
- Unite stakeholders around a clear roadmap with defined priorities and budgets.
- Track metrics that matter—user satisfaction and business value in real time.
”"Organizations that lead in digital experience aren’t just adopting technology—they’re redesigning how value is created and experienced across every customer interaction."
Source: Accenture Interactive, “Experience Futures Report,” 2024.
Readiness Assessment
Information gathering form participants to assess awareness of participants of their current enterprise capabilities and AI adoption objectives.
01
2 Day in Person Workshop
Interactive workshops, coaching, round tables, and simulations to master strategic decision-making and change management.
02
Strategy and Roadmap Workshop
Hands-on labs to help participants create an AI adoption strategy that is tailored to their organization and ready for implementation.
03
Sandbox Trials and Graduation
Access Akki sandbox for testing and complete the journey by graduating with an accredited Executive Certificate in AI Adoption Leadership.
04
Join the Aspen AI Fellowship
Connect with AI leaders worldwide through the Aspen AI Fellowship. Learn alongside executives from 16+ countries as you build your AI strategy and expand your professional network.
05
Lead digital transformation with clarity and confidence.
The future of enterprise growth lies in delivering seamless, intelligent, and human-centered digital experiences. DXP Transform equips senior leaders and managers with the strategic mindset and practical tools.
Whether you’re optimizing existing channels or launching new digital products, the program prepares you to design and scale impactful experiences that set your organization apart.
Key Curriculum Highlights
Digital Experience Design & Ecosystems:
Learn to deconstruct user journeys, understand digital behavior patterns, and design multi-channel experiences infused with AI and automation.
AI-Enabled Personalization & Engagement:
Apply AI to personalize content, predict behavior, and drive deeper user engagement across web, mobile, and emerging platforms.
Governance for Experience Platforms:
Establish policies for data privacy, consent, accessibility, and security—ensuring compliance and building trust across every digital touchpoint.
Prototyping & Scaling Intelligent Interfaces:
Utilize the DXP Sandbox and Syni.ai’s design support to rapidly prototype intelligent features and build a scaling plan for full deployment.
Craft intelligent, seamless, and secure user journeys.
Walk away with a personalized Digital Experience Playbook, complete with a transformation roadmap, AI intergration and prototyping guides as well as tools to activate cross-functional teams and deliver measurable impact.
Key Curriculum Highlights
AI Fundamentals & Applications:
Trace AI’s evolution, master key concepts and machine-learning essentials, and explore real-world use cases and emerging trends.
Adoption Strategies & Leadership:
Cultivate an AI-ready culture with strategic planning, stakeholder engagement, change management, and organizational readiness frameworks.
Innovation & Risk Management:
Implement governance best practices across data, security, procurement, regulatory, and ethical domains to balance innovation with oversight.
Adoption Design & Piloting
Leverage the Akki Sandbox and Syni.ai expertise to define technical requirements, design scalable proofs of concept, and plan your AI rollout.